RETURN Policy
Rajat Ganga Jewels Studio Offers A 7-Day Return Policy For All Unused And Unworn Items.
However, Please Note That The 7-Day Return Does Not Apply To Customized /Personalized &
Crafted Products Engraved , Coins , Utensils, And God Idols ,Other Than In Cases Of Defective/
Spurious Products. Items Must Be Unused, Unworn, And In Original Condition. Must Be Returned As
Per Instruction Printed On Our Packaging Bag (“Make A Full Video While Openning The Parcel,
We Will Not Accept Any Return/Exhange Or Missing Product Claim Without
The Video And Photographs For The Product To Support The Claim”.)With The Original
Packaging, Invoice, And Authenticity Certificate.
Rajat Ganga Jewels Studio reserves the right to process refunds after checking the returned
items. In case you have purchased a Rajat Ganga Jewels Studio product from anywhere other
than the Rajat Ganga Jewels Studio Website, the return policies of your source of purchase
shall apply. Any shipping charges (if paid) at the time of placing the order are non-refundable
in case of returns.
In Case Of Missing Items In Return Orders, I.e.,
Where The Customer Claims To Have Returned Multiple
Products But Actual Pickup Doesn't Include All
Said Items, The Company Has A Right To Deduct An Amount Up
To The Full Mrp Price Of The Missing Product
From The Refund Amount
REFUND POLiCY
Refund Will Be Process After The Products Receive In Our Warehouse And Rajat Ganga Jewels Quality Check Team Confirm The Product Specification Are Same As Per The Order. Rajat Ganga Jewels Studio Also Required A 360 Degree Video Of The Time Of Parcel Unboxing As Per Direction Shown On Parcel(“Make A Full Video While Openning The Parcel, We Will Not Accept Any Return/Exhange Or Missing Product Claim Without The Video And Photographs For The Product To Support The Claim”).
REPLACEMENT & EXCHANGE
No, We Are Not Accept Any Replacement Or Exchange As Per Our Policy Return Process: You Can Initiate A Return Request From Our Website. Alternatively, You Can Reach Out To Our Customer Support Team, And They’ll Guide You Through The Process. Once You Have Booked The Return Request, We Request You To Be Available For The Reverse Pick-Up, And We Request You To Answer Calls From The Delivery Partner. In The Absence Of Your Availability Or Inability To Answer The Calls, The Delivery Partner May, At Their Discretion, Cancel The Reverse Pick-Up. In All Such Cases, The Process Will Have To Be Re-Initiated Again, And The Overall Timeline Will Increase. Further, Please Note That While Most Pin Codes Are Forward And Reverse Serviceable, In Rare Cases, Some Pin Codes May Only Be Forward Serviceable And Not Reverse Serviceable. In All Such Cases, We May Request You To Return The Product Via An Alternate Courier Service, Such As India Post And Reimburse All Reasonable Shipping Costs (Up To Rs 65) Incurred By You For Processing Such Returns. In Case The Charges Exceed Rs. 65, All Charges (Return Shipping, Duties, Taxes, Fees, Etc.) In Excess Of Rs. 65 Will Be Adjusted Against The Customer's Refund. In Case Of Non- Serviceable Pin Codes, The Customer Is Responsible For Returning The Jewellery To Our Warehouse And Will Receive Rs.65 Towards Shipping Charges With Their Refund. In The Unlikely Event That Rajat Ganga Jewels Have Receive An Empty Parcel Or A Missing Product In Parcel, We Are Require A 360 Degree Packaging Video For The Product (That You Have Order / Receive) At The Time Of Return Process You Have Initiate. The Same Shall Be Match With The Video As Per Our Instruction Printed On The Product/Unpacking/At The Time Of Opening Of The Parcel (“Make A Full Video While Openning The Parcel, We Will Not Accept Any Return/Exhange Or Missing Product Claim Without The Vedio And Photographs For The Product To Support The Claim”)